Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account
- using your patient access account
We do not take repeat prescription requests over the phone or email.
Patient Access
Collecting your prescription
You can usually collect your prescription from the pharmacy 2 to 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
Getting your medication reviewed is not only important for you, but also allows the NHS to maintain a good level of service across the board. By regularly reviewing your medication, you can help the NHS save a considerable amount in terms of wasted medication.
Medicine reviews can be performed by both pharmacists and GPs. Pharmacists can perform a Medicines Use Review (MUR) during which they can check how you are getting on with your medication.
If your pharmacist feels that there are any changes that need to be made, you can then go on to book an appointment with your GP to have your prescription amended accordingly.
Prescription charges
Find out more about prescription charges
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.